From: Innovation, Science and Economic Development Canada When it comes to spam, individuals and businesses need to know how to protect themselves. That means recognizing a legitimate email versus spam. Test your knowledge with the short quiz below. 1. A main hallmark of spam is: a. It asks for sensitive information b. It uses scare tactics c. It seems to come from someone you know d. It asks for money e. All of the above Sorry! You have answered incorrectly. These are 4 out of the 5 key hallmarks of spam. The remaining one is: seems too good to be true. Congratulations! You chose the right answer. These are 4 out of the 5 key hallmarks of spam. The remaining one is: seems too good to be true. 2. True or false: If you think a message may be spam, you should open the links it contains to check it out. a. True b. False Sorry! You have answered incorrectly. Never click on links or open attachments in emails that you suspect may be spam. They could contain viruses or malware. Congratulations! You chose the right answer. Never click on links or open attachments in emails that you suspect may be spam. They could contain viruses or malware. 3. A business can legitimately send emails to someone when: a. The recipient has agreed to be contacted b. The business has an existing relationship with the recipient c. Both of the above d. None of the above Sorry! You have answered incorrectly. Note that businesses must follow additional rules as well, such as making sure their name is clearly identified, the message contains no misleading or false information, and there is an unsubscribe mechanism. Congratulations! You chose the right answer. Note that businesses must follow additional rules as well, such as making sure their name is clearly identified, the message contains no misleading or false information, and there is an unsubscribe mechanism. 4. True or false: CASL prohibits businesses from sending out commercial electronic messages without consent—including social media and text messages. a. True b. False Sorry! You have answered incorrectly. The legislation covers not only email, but social media and text messages. Congratulations! You chose the right answer. The legislation covers not only email, but social media and text messages. 5. To report spam, you should: a. Reply to the sender with a complaint b. Submit a report to the Spam Reporting Centre c. Call the Better Business Bureau d. Contact the Consumers’ Association of Canada e. Complain to your Internet service provider Sorry! You have answered incorrectly. You can report spam to the Spam Reporting Centre. Congratulations! You chose the right answer. You can report spam to the Spam Reporting Centre.